Your Views

Your views are important to us: we’re always keen to hear your questions, comments and concerns.

Speak with the class teacher

Parent interviews are arranged on two occasions during the school year. In November, we regard this as an opportunity for you to meet your child’s new teacher, to share information and learning targets, also to discuss how your child has settled in his or her new class. In March, we meet to discuss your child’s progress against his or her targets. However, informal meetings can be more effective.  We encourage parents of all our pupils to keep in close contact with the school – it’s nearly always possible to speak with the class teacher for a moment or two before or after school, and a longer discussion can be arranged within a day or two. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child.

 

Speak to the headteacher

As well as speaking to the class teacher the headteacher, Mrs Whistler, will provide you with an overview of your child’s learning as well as talk about ways to support you and your child. She treats all feedback sensitively and appropriately – your feedback is one of the ways we can keep getting better.

 

Make a complaint

At Kells Lane, most issues can be handled informally by the class teacher. This is normally done by telephoning school to talk the issue through or arrange an appointment. If you are unhappy or would like to discuss the matter further then we advise that they contact the Headteacher or another member of the Senior Leadership Team. Please see our policy for more information.

Kells Lane Complaints Policy

 

The Local Authority does have an agreed complaints procedure, which is that any complaint should first be taken up with the designated Complaints Officer, Miss Nagle. However if any parent or guardian who has been unable to resolve an issue with a school, and considers that the council has not maintained a high enough standard of service, they may write to:

Pupil and Parent Services
Dryden Professional Centre
Evistones Road
Low Fell
Gateshead
NE9 5UR

The letter will be acknowledged and a full response made, following any necessary investigations within 28 working days.

 

Contact Ofsted

Parent View gives you the chance to tell Ofsted what you think about Kells Lane Primary. It asks for your opinion on 12 aspects of school, from the quality of teaching to dealing with bullying and poor behaviour. Ofsted uses the information you provide when making decisions about which schools to inspect, and when. By sharing your views, you’ll be helping us to improve – we’ll aim to keep doing the things you praise and sort out the things you criticise. Please remember that if your feedback is specific to your own child, it might be better to contact someone at school so we can respond quickly and specifically to help your child.